1. Scope

This website is operated by ROKUSAI. Throughout this website, the terms "we," "us," and "our" refer to ROKUSAI.

ROKUSAI provides this website, together with all information, products, and services available on it, subject to your acceptance of these General Terms and Conditions (GTC).

By visiting our website and/or placing an order with ROKUSAI, you agree to be bound by these GTC. They apply to all users of the website, including, without limitation, visitors, customers, and any other persons who access or use our services or content.

If you do not agree to these terms, you may not use our website or our services.

Any new features, products, or services introduced in the future shall also be subject to these GTC. The latest version of these GTC is available on our website at all times. We reserve the right to amend these GTC at any time. It is your responsibility to review the current version. Continued use of our website following any changes constitutes acceptance of the revised terms.

2. Products and Services

ROKUSAI offers high-quality products related to Japanese culture, tea, and lifestyle. All product descriptions, images, and prices are provided to the best of our knowledge. Variations in color, shape, packaging, or design are reserved and do not constitute defects.

The availability of individual products may change at any time without prior notice.

3. Prices

All prices are stated in Swiss francs (CHF), unless otherwise indicated.

We reserve the right to change prices at any time. The price applicable at the time the order is placed shall prevail.

4. Orders and Conclusion of Contract

By submitting an order, you make a binding offer to purchase the selected products.

The purchase contract is concluded only when we confirm your order or dispatch the goods.

We reserve the right to reject or cancel orders without providing reasons, for example in the case of obvious pricing errors or suspected misuse.

5. Payment

The payment methods available on our website are displayed during the checkout process.

Payment will be processed according to the selected payment method.

If an external payment service provider is used, its contractual terms and privacy policy shall also apply.

6. Shipping and Delivery

We deliver only within Switzerland.

Any delivery times stated are estimates only and are not binding.

Should delays occur due to force majeure, supply shortages, or other unforeseen circumstances, no claims for damages may be asserted as a result.

Shipping costs are shown separately during the ordering process.

7. Retention of Title

The delivered goods remain the property of ROKUSAI until full payment has been received.

8. Cancellation and Returns

Unless expressly agreed otherwise, Swiss law does not provide a statutory right of withdrawal.

If ROKUSAI voluntarily offers returns or refunds, only the conditions published on our website shall apply.

Returns must be arranged with ROKUSAI in advance.

9. Warranty

The statutory warranty provisions of Swiss law shall apply.

Obvious defects or transport damage must be reported immediately upon receipt of the delivery.

The warranty does not cover damage resulting from improper use, normal wear and tear, or external influences.

10. Food Products and Allergies

The following additional provisions apply to food and beverages offered by ROKUSAI:

Customers are responsible for checking, before consumption, whether they have any allergies, intolerances, or health conditions relating to individual ingredients.

All known ingredients are listed, where possible, on the packaging or in the product description.

If in doubt, we recommend seeking medical advice before consumption.

To the extent permitted by law, ROKUSAI accepts no liability for allergic reactions or individual intolerances.

These provisions do not limit any mandatory statutory liability.

11. Liability

To the extent permitted by law, ROKUSAI shall be liable only for damages caused intentionally or through gross negligence.

To the extent permitted by law, liability for indirect damages, consequential damages, loss of profit, or data loss is excluded.

Use of the website is at your own risk. We accept no liability for interruptions, technical errors, or temporary unavailability of the website.

12. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, designs, and trademarks, is protected by copyright or other intellectual property rights.

Any use beyond the limits permitted by law requires the prior written consent of ROKUSAI.

13. Data Protection

The processing of personal data is governed by our Privacy Policy.

By using our website, you consent to the processing of your personal data in accordance with the Privacy Policy.

14. Vouchers and Discount Codes

Vouchers and discount codes may only be redeemed in accordance with the applicable terms and conditions specified for them.

Cash redemption or retroactive application to completed orders is excluded.

15. Force Majeure

ROKUSAI shall not be liable for delays or failure to perform its obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government measures, or disruptions to transportation or communication services.

16. Severability

Should any provision of these GTC become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a valid provision that comes as close as possible to achieving its intended economic purpose.

17. Governing Law and Jurisdiction

These GTC shall be governed exclusively by the substantive laws of Switzerland, excluding the rules of private international law and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

To the extent permitted by law, the exclusive place of jurisdiction shall be the registered office of ROKUSAI.

18. Contact

If you have any questions regarding these General Terms and Conditions or an order, please contact us via the contact form on our website at rokusai.ch or through the contact details provided there.