Privacy Policy
1. Controller
The controller responsible for data processing on this website is:
ROKUSAI Schweiz
Yunus Ruff
Heinrichstrasse 7
8400 Winterthur
Switzerland
Email: info@rokusai.ch
If you have any questions regarding data protection, you may contact us at any time.
2. General Information on Data Processing
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable Swiss data protection laws, in particular the Swiss Federal Act on Data Protection (FADP). Personal data means any information relating to an identified or identifiable natural person. Personal data is only processed to the extent necessary to provide a functional website and our content and services.
3. Website Hosting
Our website is hosted on a self-managed server or through a hosting provider. Whenever you visit our website, certain technical information is automatically transmitted by your browser to our server and recorded. This may include:
IP address
Date and time of access
Requested webpage
Referrer URL
Browser type and version
Operating system
Host name of the accessing computer
These data are stored in so-called server log files. The processing of these data is necessary to:
ensure the technical operation of the website
maintain system security
analyze technical errors
These data are stored only for as long as necessary for these purposes.
4. User Accounts and Login (Odoo Portal / Customer Account)
Our website may allow users to create an account or log in to an existing account. When registering for or using a user account, the following data may be processed:
Name
Email address
Login credentials
Customer number
Communication data
Portal usage data
These data are processed in order to:
provide access to protected areas of the website
manage customer accounts
provide services
process requests or orders
The data are stored and processed within our Odoo system. Processing takes place for the performance of a contract or pre-contractual measures as well as based on our legitimate interest in providing a customer portal.
5. Contact Forms
If you contact us via a form on our website, the information you provide will be processed for the purpose of handling your request. This may include:
Name
Email address
Message
Additional voluntary information
The data will be used solely for processing your inquiry.
6. Payment Processing (Stripe)
We use Stripe to process all our payments securely. When you make a purchase in our online store, the payment data you enter is transmitted to Stripe for the purpose of payment processing. The data processed may include:
Name and contact details
Payment information (e.g., credit card details)
IP address
Transaction details
The service is provided by: Stripe Payments Europe, Ltd. 1 Grand Canal Street Lower Grand Canal Dock Dublin Ireland
Further information on how Stripe handles your personal data can be found in their privacy policy: https://stripe.com/privacy
7. Cookies
Our website uses cookies. Cookies are small text files stored on your device that contain certain information. We mainly use the following types of cookies:
Technically Necessary Cookies: These cookies are required for the proper functioning of the website. Examples include session cookies, login cookies, and security cookies. These cookies are automatically deleted when you close your browser or log out.
Functional Cookies: These cookies enable enhanced functionality of the website, for example storing user preferences and improving user experience.
You can restrict or disable cookies at any time through your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.
8. Website Analytics (Odoo Statistics)
To analyze and improve our website, we use an analytics module of our Odoo web platform. This tool collects information about how visitors use our website, including:
visited pages
duration of visits
time of access
browser type
operating system
shortened IP address
From this information, an anonymous visitor identifier is generated using a hashing function and a randomly generated value that changes regularly. This process ensures that the original IP address cannot be reconstructed from the stored identifier. The data are used exclusively to:
analyze website usage in aggregated form
improve the website
optimize content and functionality
The collected data are not combined with other data sources.
9. Use of Google reCAPTCHA (Spam Protection)
To protect our forms from spam and automated abuse, we use Google reCAPTCHA. This service analyzes the behavior of website visitors to determine whether data entry is made by a human or an automated program. The following data may be processed:
IP address
mouse movements
time spent on the website
browser information
date and time of access
The service is provided by: Google Ireland Limited Gordon House Barrow Street Dublin 4 Ireland
Further information about how Google processes data can be found here: https://policies.google.com/privacy
10. Disclosure of Data
Your personal data will only be disclosed to third parties if:
required by law
necessary for contract fulfillment
you have given your explicit consent
11. Data Retention Personal data are stored only for as long as necessary to fulfill the purposes for which they were collected or as required by legal retention obligations. Once the data are no longer required, they will be deleted or anonymized.
12. Rights of Data Subjects Under applicable data protection laws, you have the following rights:
the right to access your stored data
the right to rectification of incorrect data
the right to erasure of your data
the right to restriction of processing
the right to object to processing
You may exercise these rights at any time by contacting us using the contact details provided above.
13. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time to ensure compliance with current legal requirements or to reflect changes in our services.